We are busy stocking our store with knitted items as they are handmade.
Orders are typically fulfilled within 10 days of ordering since they are handmade and other orders are also in the queue. If there is a backorder, we will let you know.
Holiday months and cooler temps create more demand, so plan on ordering well ahead of time.
Orders are typically fulfilled within 5 days of ordering since they are handmade. If there is a backorder, we will let you know.
Orders are typically fulfilled within 3 days of ordering. If there is a backorder, we will let you know.
USA: 7 business days
Canada: 10 business days
International: 15 to 20 business days and subject to customs fees
For a timely holiday arrival (USA and Canada), order by December 10.
NOTIFICATION AND SHIPMENT
You will receive a confirmation email when your order is received. You will also receive an email on the day your order has shipped.
USPS Domestic rates are based on total cost and zones. For First Class with tracking, allow 4 to 6 days. For Priority with tracking, allow 2 to 3 days.
Overnight shipping is also available through FedEx.
Worldwide shipping is available using USPS Priority Mail International. Allow 6 to 10 days for delivery. Import duties, taxes, and charges are not included in the item price or shipping costs as this is the buyer’s responsibility.
My order never arrived.
Unless you paid for guaranteed overnight shipping, exact delivery is never certain. If your order didn’t arrive beyond 5 days after your shipment comfirmation email, be sure to let us know! First check your shipping confirmation, and check that you entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost. If the shipping address was correct, please contact us noting your order number. We’ll see what can be done.
My order arrived damaged.
The last thing we want is for you to be stuck with a damaged item. If it arrives damaged, please contact with us within 5 days of receiving it.
My order is the wrong size.
TEES: If you aren’t happy with the size you received, first check that the size stated on the garment matches the size stated on the sizing chart. Although rare, it is possible that the garment was mislabelled. Let us know within 5 days of receiving it, and we’ll sort it out. If you would like a different size, please contact us, and we’ll work with you to get a preferable size.
KNITTED AND SEWN APPAREL: If a sweater or scarf doesn’t fit your dog to your liking, contact us within 5 days of receiving it. We will work with you on how to return items for a refund or another size if available—whichever works best. We design our sweaters and scarves to fit comfortably, so please order a size that offers some wiggle room—just a reminder that the cotton “My Favorite Sweater” and cotton striped tube scarves come preshrunk (washed and dried), other sweaters that are wool/acrylic blends do not need to be preshrunk. We do not offer custom orders at this time.
Orders must be unused and returned in the same condition that you received it. Please provide proof of purchase when returning/exchanging an item. After 5 days of purchase, we will assume you are happy with your item. If this is a gift, we will work with you or the recipient.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you are exchanging an item, you are responsible for paying the outgoing shipping cost of your new item.
We want you to be happy with your order. Contact us at firstname.lastname@example.org. We typically respond within a day.